Frequently Asked Questions
Everything you need to know about VectorBooking
What are the first steps to set up my hotel?
The essential steps to get your hotel online are: 1. Configure Room Types, 2. Set up individual rooms, 3. Add additional products and services, 4. Configure promotions and packages, 5. Customize appearance and colors for your homepage.
How do I add my first room type and rooms?
You can add your first Room Type and corresponding individual rooms using the dedicated options in the admin panel sidebar navigation.
How long does it take to set up a new hotel?
The tenant creation and activation process is quick and simple, taking less than 10 minutes. The time to load data (rooms, prices, etc.) depends on the amount of information your hotel needs to enter.
What is the pricing model?
VectorBooking uses a subscription-based model (monthly or annual). We do NOT charge commission fees on bookings. All revenue from reservations belongs entirely to your hotel.
Are there different tiers or plans?
Initially, there are no different subscription tiers. All core system features are included in the standard subscription. We plan to offer additional modules (add-ons) with extra cost for advanced features.
Are there limits based on my plan?
No. The subscription plan does not impose limits based on the number of rooms, monthly bookings, or any other usage metric. You have unlimited capacity.
Who pays for hosting and infrastructure?
Vector Costa Rica assumes all hosting and infrastructure costs (servers, network). There are no variable costs for storage or bandwidth for your hotel.
What about payment processing fees?
Once the payment gateway is implemented, each hotel (tenant) will be responsible for directly assuming the fees and commissions from the bank or payment gateway processor.
How does the multi-tenant system work?
Each hotel has its own separate database. When you access the system via your subdomain (e.g., yourhotel.vectorbooking.com), the middleware identifies your hotel and connects exclusively to your database. This ensures complete data isolation between hotels.
Can other hotels see my data?
No. Administrators from other hotels cannot see your private or sensitive information. Database isolation completely prevents access to internal data. They can only see public-facing information (like room search results) that any guest would see.
What if I have multiple properties?
If you have multiple properties (Hotel A, Hotel B, Hotel C), you need to create a separate tenant for each property. This ensures optimal data isolation and resource management.
Where is my data stored?
Data is physically stored in a DigitalOcean droplet configured in SFO (San Francisco). Each hotel's database is completely separate and encrypted.
What size hotels can use VectorBooking?
VectorBooking is designed to be scalable and suitable for any hotel size, from boutique properties (5-20 rooms) to large hotels (150+ rooms).
Can I customize the appearance?
Yes! You can customize your logo, hotel name, tagline, banner image, complete color scheme (primary, secondary, accent, background, text), and card background modes. The system includes contrast validation to ensure accessibility.
Does it work with OTAs and channel managers?
Yes. VectorBooking includes iCal integration for bidirectional synchronization with external calendars and OTAs. This allows you to sync availability and bookings with platforms like Booking.com, Airbnb, and others.
Can guests book online?
Yes. Guests can search for availability, view room types, see prices with dynamic pricing rules applied, and complete bookings online through your public-facing website.
What about dynamic pricing?
VectorBooking includes a comprehensive dynamic pricing system. You can create pricing rules based on seasons, days of the week, stay duration, room types, and more. Prices can be modified as fixed amounts or percentages.
Can I create packages and promotions?
Yes. You can create promotional packages that combine accommodation with additional services (spa, breakfast, tours) at special prices. Promotions can be percentage or fixed-amount discounts.
Can I make same-day reservations?
Yes, you can make reservations for the same night. Currently, there is no minimum advance time configured in the system.
What information is required from guests?
The minimum required information is the guest's First Name, Last Name, and Email Address.
Can I modify bookings after creation?
Yes. Administrators can modify almost all booking fields. If you modify dates, the system will recalculate the price applying the current Pricing Rules for the new date range.
What booking sources are tracked?
The system tracks booking sources as: Direct Web, Phone, Walk-in, and OTA/iCal. You can view revenue metrics segmented by booking source.
How does the system prevent overbooking?
The system automatically checks availability in real-time. When a booking is confirmed, the room is immediately blocked. The system uses automatic room assignment based on Room Type availability, preventing accidental overbooking.
What support channels are available?
We offer technical support through WhatsApp, email, and phone. We're planning to integrate live chat within the platform in the future.
Is there onboarding assistance?
Yes. We offer personalized assistance and support throughout the initial onboarding process, ensuring you feel supported during setup.
What languages is support available in?
Technical support is offered in Spanish and English.
How often is the system updated?
Once the base application is complete, updates will be focused when new add-ons are developed or critical stability improvements are needed. Hotels will be notified proactively before major updates.
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